Refund policy

Return & Refund Policy

Custom Orders
Due to the personalized nature of custom-made items, all custom orders are final sale and are not eligible for refunds or exchanges.

Apparel & Hats
For hygiene and quality-control reasons, all clothing and hats are final sale. No refunds or exchanges will be issued.

Loyalty Rewards & Discounts
Only one loyalty reward may be applied per transaction. Rewards cannot be combined with any other discount, coupon, or promotional offer.

Damaged or Defective Items

I take great care in packaging each order. However, if your item arrives damaged during shipping:

  1. USPS Priority Mail includes insurance, so please begin by filing a claim with USPS.

  2. After your claim is submitted, please email clear photos of:

    • The outer packaging

    • The shipping box

    • The damaged item

  3. Once reviewed, a refund may be issued up to the value of the damage and the cost of raw materials.

  4. Any refund issued will be returned only to the original payment method used at checkout. No exceptions.